BrandOps

Website Hosting & Maintenance Terms of Service

Terms as of January 1, 2026

Brenits Creative (“HOST”) and the Client / Website Owner (“CLIENT”) may be referred to individually as a “Party” and collectively as the “Parties.”

By using HOST’s website hosting, maintenance, and support services (“Services”), CLIENT agrees to be bound by the terms and conditions set forth below.

1.0 ACCEPTANCE

1.1

By accepting this agreement and using HOST’s Services, CLIENT agrees to be bound by all terms and conditions of this Agreement.

1.2 Billing Term

“Billing Term” means either (a) a monthly billing period or (b) an annual billing period, as selected by CLIENT and accepted by HOST. Billing Terms renew automatically unless terminated in accordance with this Agreement.

2.0 SERVICES & DELIVERABLES

HOST agrees to provide CLIENT with website hosting and maintenance services pursuant to the selected service plan, which may include the following:

2.1 Web Hosting

Dedicated website hosting on HOST’s managed WordPress hosting environment.

2.2 Site Backup & Recovery

Automated daily backups (at minimum)
Disaster recovery (one recovery per calendar year included)
Uptime monitoring
Staging site copy maintained upon request

2.3 Site Updates & Optimization

Monitoring and application of WordPress core updates
Monitoring and application of plugin updates
Monitoring and application of theme updates
Basic website optimization
Malware and security scanning

3.0 SUPPORT & SCOPE

3.1

Support services include basic troubleshooting related to hosting, updates, backups, and security.

3.2

Client-requested content updates, page edits, design changes, or other non-maintenance modifications are not included, unless expressly stated in CLIENT’s selected service plan.

3.3 Premium+ Content Updates

For clients on the Premium+ plan only, up to thirty (30) minutes per month of simple content updates are included.

Unused time does not roll over
Included time is limited to minor text edits, image swaps, and similar updates

3.4 Additional Services

Any services beyond those included in the selected service plan will be billed separately at HOST’s then-current hourly rate or via prepaid support blocks.

3.5 Plan Modifications

HOST reserves the right to modify service plan features with thirty (30) days’ written or emailed notice. Continued use of Services after such notice constitutes acceptance of the modification.

4.0 AGREEMENT TERM

4.1

This Agreement begins on the date of execution and continues for the duration of the selected Billing Term. Upon expiration, this Agreement automatically renews for successive Billing Terms of the same duration unless terminated in accordance with this Agreement.

5.0 TERMINATION WITHOUT CAUSE

5.1 Client Termination

CLIENT may terminate this Agreement at any time by providing notice to HOST.

Monthly Billing Term: Termination is effective at the end of the current monthly service period. No refunds will be issued for the current period.
Annual Billing Term: All fees paid are non-refundable, and termination is effective at the end of the current annual Billing Term.

5.2 Host Termination

HOST may terminate this Agreement for any reason by providing no less than thirty (30) days’ written or emailed notice.

5.3 Data Return

Upon termination, HOST will provide CLIENT with an archive of website files and databases via email or file transfer. HOST has no obligation to host or maintain data after termination.

6.0 TERMINATION FOR CAUSE

6.1

CLIENT agrees to comply with this Agreement and HOST’s usage policies.

6.2

Any violation may result in immediate termination without refund. HOST is not obligated to refund any fees for the Billing Term in which termination occurs.

7.0 PAYMENT TERMS

7.1 Pricing Changes

CLIENT agrees to pay HOST according to the pricing posted at:
http://brenits-creative.local/client-portal/web-hosting/

HOST may modify pricing with thirty (30) days’ notice. Pricing changes apply at the start of the next Billing Term.

7.2 Billing & Payment

Monthly Billing Terms are invoiced monthly in advance
Annual Billing Terms are invoiced in full prior to the annual service period
Payment is due immediately upon receipt of invoice

7.3 Late Payments

HOST may apply interest of 1.5% per month to balances unpaid after thirty (30) days.

7.4 Upgrades & Add-Ons

Charges for plan upgrades or add-on services will appear on the next invoice unless otherwise agreed.

7.5 Annual Billing

Annual Billing Terms may include discounted pricing at HOST’s discretion. Annual Billing Terms renew automatically unless cancelled prior to renewal.

7.6 No Proration

No prorated refunds or credits will be issued for partial Billing Terms, except where required by law.

8.0 TAXES

CLIENT is responsible for all applicable taxes and governmental fees related to Services or products sold using the Services.

9.0 CLIENT MATERIALS

CLIENT is responsible for the accuracy, legality, and usability of all materials provided. HOST may reject materials that violate this Agreement.

10.0 ELECTRONIC MAIL ABUSE

CLIENT agrees not to use HOST’s servers for spam, harassment, or malicious email activity. Violations may result in immediate termination and administrative fees.

11.0 NETWORK SECURITY

CLIENT may not attempt to breach or interfere with HOST’s systems. Violations may result in termination and legal action.

12.0 WARRANTY AGAINST UNLAWFUL USE

CLIENT warrants that Services will be used only for lawful purposes. Violations may result in immediate termination.

13.0 LIABILITY; NO WARRANTY

13.1

Services are provided “as is” and at CLIENT’s sole risk.

13.2 Uptime

HOST targets 99.95% uptime. Service credits, if any, are CLIENT’s sole remedy.

13.3 Limitation of Liability

HOST shall not be liable for indirect, incidental, or consequential damages.

14.0 INTELLECTUAL PROPERTY

HOST retains ownership of all licensed software, tools, and proprietary systems. CLIENT warrants rights to all materials provided.

15.0 LICENSED TECHNOLOGY & THIRD-PARTY SERVICES

15.1

Certain plugins, themes, and services are licensed under HOST’s accounts and remain HOST’s property.

15.2

Upon cancellation or migration, licensed features may be disabled unless CLIENT obtains independent licenses.

16.0 EQUIPMENT

CLIENT is responsible for all equipment and software needed to access Services.

17.0 AGE REQUIREMENT

CLIENT represents that all authorized users are at least 18 years of age.

18.0 INDEMNIFICATION

CLIENT agrees to indemnify and hold HOST harmless from all claims arising from CLIENT’s use of Services.

HOST’s total liability shall not exceed the total fees paid by CLIENT during the term of this Agreement.

19.0 ATTORNEYS’ FEES

The prevailing party in any legal action shall be entitled to reasonable attorneys’ fees.

20.0 NOTICE

CLIENT must keep contact information current. Failure to do so may result in termination.

21.0 GOVERNING LAW

This Agreement is governed by the laws of the State of Arizona.

22.0 SEVERABILITY

Invalid provisions shall not affect the enforceability of remaining provisions.

23.0 WAIVER

Failure to enforce any provision shall not constitute a waiver.

24.0 ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements.